< BACK HOME

Zepho Terms and Conditions 

Last Updated: November 2025

These Terms and Conditions ("Terms") govern your use of the Zepho website (www.zepho.ai) ("Site") and the Zepho mobile applications available through the Apple App Store and Google Play Store ("Apps"). Please read them carefully before using the Site or Apps.

By accessing or using the Site or Apps, you agree to these Terms and our Privacy Policy. Nothing in these Terms affects your statutory rights as a consumer in your country of residence.

1. About Us

The Site and Apps are owned and operated by Zepho Sports Limited ("Zepho", "we", "us", "our"), a company registered in the United Kingdom with its registered address at 27-37 St George's Road, London, SW19 4EU.

If you have any questions, you can contact us at support@zepho.ai.

2. Who Can Use Zepho

You must be at least 18 years old to use the Apps. If you are under 18, you may only use the Apps with the consent and supervision of a parent or legal guardian, who is responsible for your compliance with these Terms.

We may add, modify, suspend, or discontinue any part of the Site or Apps at any time. If we permanently discontinue any core feature included in your paid subscription, we will provide reasonable notice and, where appropriate, a refund or account credit.

3. Not Medical or Professional Advice

The content and coaching provided through the Site and Apps are for general informational purposes only. They do not constitute medical, nutritional, or professional advice. The Apps are not medical devices and do not diagnose or treat health conditions.

Before beginning any training plan or physical activity recommended through Zepho, you must obtain clearance from a qualified healthcare professional. Zepho does not assess your health status, physical readiness, or suitability for exercise. You are solely responsible for monitoring your own physical condition and stopping training if you experience pain, dizziness, shortness of breath, or other symptoms.

Always seek the advice of a qualified professional regarding any health concerns. You must not use Zepho to diagnose or treat any medical condition or disregard professional advice based on content within the Site or Apps.

4. Your Use of the Site and Apps

You may only use the Site and Apps for lawful, personal, non commercial purposes.

You agree not to:

  • modify, reverse engineer, or attempt to extract the Apps' or Site's source code

  • use automated tools to access the Apps or Site

  • interfere with security features or attempt unauthorised access to our systems

  • upload unlawful, infringing, harmful, or misleading content

  • rely on Zepho as a substitute for personal judgement regarding the intensity or safety of your training

User Content

If you submit or upload any content (such as training data, feedback, posts, or messages), you grant Zepho a worldwide, perpetual, royalty free, transferable, sublicensable, non exclusive licence to use, reproduce, modify, adapt, publish, translate, distribute, and display that content for the purposes of operating, improving, marketing, and developing the service. You retain ownership of your content.

You are responsible for ensuring that your content does not violate law or infringe third party rights. Zepho may remove or restrict access to any content or account that breaches these Terms.

To report problematic content, email support@zepho.ai 

5. Third Party Integrations

You may choose to connect Zepho with third party services (such as Garmin, WHOOP, Strava, Apple Health, or Zwift). When you do this, we will process data from those services as authorised by you.

Zepho is not responsible for:

  • the availability, continuity, or performance of third party services

  • the accuracy, completeness, or timeliness of third party data

  • outages, API failures, or changes in third party platforms

  • their data handling practices or terms

Your use of third party services is governed by their own terms and privacy policies. If a third party service becomes unavailable or removes integration access, this may affect Zepho functionality and does not entitle you to a refund except where required by law.

6. Subscriptions and Cooling Off Rights

Zepho may offer free trials. Free trials are limited to first time users unless otherwise stated.

When subscribing, you may be asked to confirm that you want immediate access to the service and that you waive any applicable cooling off rights. Where your local laws grant cooling off rights that cannot be waived, we will honour them.

How subscriptions work

  • Subscriptions purchased through the Apple App Store or Google Play are billed and managed exclusively by those platforms. Zepho cannot modify, cancel, or refund these subscriptions.

  • You must cancel app store subscriptions through your device settings. Cancellation prevents future charges but does not produce a refund for the current billing period.

  • You must cancel before the renewal deadline specified by the app store. We recommend cancelling at least 24 hours before renewal.

  • Subscriptions purchased through the Zepho website or via an event partner will follow the terms shown at the point of purchase.

7. Payments and Refunds

Payment processing depends on your chosen platform.

You may cancel auto-renewal at any time via your device's subscription settings. Cancellation prevents future charges but does not provide a refund for the current period.

Refunds will be provided where required by applicable consumer law, including where the service is defective, unavailable for an unreasonable time, or not supplied as described.

If Zepho terminates your account without fault on your part, you will receive a pro-rated refund for unused subscription time.

8. Intellectual Property

The Site, Apps, and all related content are owned by Zepho or our licensors. You may not copy or distribute any part of the Site or Apps unless expressly permitted by these Terms.

Nothing in these Terms transfers ownership of your content to Zepho.

9. Data Protection and Privacy

Zepho Sports Limited is the data controller for personal data processed through the Site and Apps.

We process personal data in compliance with the UK GDPR, EU GDPR (where applicable), and other relevant data protection laws.

This includes providing you with rights to:

  • access your personal data

  • correct inaccuracies

  • delete your data

  • restrict or object to processing

  • export your data in a machine readable format

We implement technical and organisational security measures to protect your data. When you connect Zepho with third party services, data transferred from those services will be processed according to your permissions.

Full details are set out in our Privacy Policy, which forms part of these Terms.

10. Disclaimer

To the fullest extent permitted by law, the Site and Apps are provided on an "as is" and "as available" basis. We do not guarantee that the service will be uninterrupted, accurate, or error free.

We do not guarantee:

  • the accuracy or reliability of training recommendations

  • the suitability of any plan for your personal circumstances

  • uninterrupted access to integrations or third party data feeds

You are solely responsible for your training decisions and for monitoring your own physical condition.

Nothing in these Terms excludes or limits liability for fraud, gross negligence, or death or personal injury caused by our negligence, nor any other liability that cannot be excluded under applicable law.

11. Limitation of Liability

Except where prohibited by law, Zepho's total liability arising from or related to your use of the Site or Apps will not exceed the total amount you paid to us in the twelve months before the claim arose.

We are not responsible for indirect, incidental, or consequential losses except where caused by our negligence or fraud.

Assumption of risk

Endurance training involves inherent risks including injury, illness, fatigue, and accidents. You accept full responsibility for your participation in training activities and for interpreting and applying any recommendations provided by Zepho. Zepho is not responsible for injuries or damages arising from your athletic activities except where caused by our negligence or breach of legal duty.

12. Indemnification

You agree to indemnify Zepho against third-party claims arising from your unlawful use of the Site or Apps or your breach of these Terms, except where such claims arise from Zepho's negligence or breach of law.

13. Termination

You may terminate your account at any time.

We may suspend or terminate your account if you breach these Terms or misuse the service. Where legally required, we will provide notice and reasons.

If we terminate your account without fault on your part, you will receive a pro-rated refund.

14. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will provide reasonable advance notice via email or in-App notification.

Your continued use of the Site or Apps after an update constitutes acceptance of the revised Terms.

15. Dispute Resolution and Governing Law

These Terms are governed by the laws of England and Wales.

If you are an EU-based consumer, you may bring proceedings in your local courts and may access the European Commission's online dispute resolution platform at https://ec.europa.eu/consumers/odr.

You agree to attempt to resolve disputes with us informally before taking legal action.

16. Other Terms

If any part of these Terms is found invalid, the remaining sections remain in force.

You consent to receiving communications from us electronically.

We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets.

These Terms, together with our Privacy Policy, form the entire agreement between you and Zepho.